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Refund Policy

Effective Date: January 31, 2024

Welcome to Hoop Mentality! This Refund Policy outlines the terms regarding refunds for our services. By using the Hoop Mentality platform, you agree to the terms outlined in this Refund Policy.

1. One-Time Purchases and Monthly Plans

1.1. No Refunds: All one-time purchases and monthly subscription plans are non-refundable under any circumstances.

2. Yearly Plans

2.1. 7-Day Money Back Guarantee: For yearly subscription plans, Hoop Mentality offers a 7-day money back guarantee. If you are not satisfied with the service within the first 7 days of your yearly subscription, you may request a refund.

2.2. Refund Process: To initiate a refund within the 7-day period, please contact our support team at support@hoopmentality.com. Refunds will be processed promptly.

2.3. Exclusions: After the 7-day period, yearly subscription payments are non-refundable. Hoop Mentality reserves the right to deny refund requests outside the specified timeframe.

3. Refund Processing Time

3.1. Processing Time: Refunds may take 5-7 business days to appear on the original payment method. This delay is due to the involvement of third-party payment processors.

4. Contact Information

4.1. Contact Us: If you have any questions about this Refund Policy, please contact us at support@hoopmentality.com.

Thank you for choosing Hoop Mentality!

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